Cancellation & Refund Policy

Digipub Adstar LLP

Effective: 01-05-2025

Updated: 01-05-2025

At Digipub Adstar LLP ("we", "our", "us"), we strive to provide quality business listing, advertisement, and social media marketing services. This policy explains the conditions for cancellations and refunds for services purchased via www.digipub.ai.

1. Cancellation of Services

Users may request cancellation by contacting support at least 7 days before the next billing cycle or service renewal date.
Cancellation requests received after the billing date will be processed for the following cycle.
One-time ad purchases or campaigns cannot be canceled once live or after payment confirmation.

2. Refund Eligibility

Refunds are ONLY applicable if:

• The service was never activated or delivered due to our fault.
• There was a technical failure on our platform preventing service delivery.
• Duplicate payments were made in error.

Refund requests must be submitted within 15 days of the payment date.

Refunds will NOT be provided for:

• Services already delivered or partially consumed.
• Change of mind or user dissatisfaction without service failure.
• Failure to provide correct information or cooperation by the user.

3. Refund Process

Investigation

5-7 business days to review your request

Processing

10 working days for approved refunds

Payment

Via original payment method

Third-party payment gateway processing times may vary.

4. Service Suspension

We reserve the right to suspend or terminate any account or service in case of:

Violation of Terms and Conditions
Fraudulent or illegal use
Non-payment or delayed payment

Suspended services will not be refunded unless proven that the suspension was unwarranted.

5. Contact for Cancellation & Refund

For all cancellation or refund requests, please contact:

info@digipub.ai